Data and Privacy Requests

Delivre Ltd ("Delivre", "we", "us", or "our") operates the Bring platform. This page explains how to request deletion of your Bring account and personal data, and how to exercise your other privacy rights.

You can submit a request at any time, free of charge, by emailing us. Some information may be retained where we are legally required to keep it, as explained below.

You can ask us to do any of the following. Each request can be made using the steps on this page:

• Data access: Send me a copy of all personal data you hold about me.
• Data portability: Export my data in a machine-readable format, such as JSON or CSV.
• Account deletion: Delete my account and personal data where legally permissible.
• Data correction: Correct inaccurate personal information.
• Processing and consent: Explain how my data is used or withdraw consent where applicable.

To make a request, follow these steps:

1. Email us. Send your request from (or referencing) the email address registered to your Bring account to support@delivre.co.
2. Include your registered phone number. Bring accounts are registered with a phone number. Include the phone number linked to your account, along with your email address if you added one, so we can locate it.
3. Use a clear subject line. For example, "Data Deletion Request", "Data Access Request", or "Data Correction Request".
4. Tell us what you need. State which request from the list above you are making, and include your full name.
5. Confirm your identity. To protect your data, we may send a one-time verification code to your registered phone number, or ask you to confirm a few account details, before we act.
6. Wait for confirmation. We will acknowledge your request and let you know once it has been completed, or if we need more information from you.

You can copy and adapt the template below:

Once we receive your request, we will:

• Verify your identity and the account the request relates to.
• Process your request within the timeframes required by applicable law, typically within 30 days.
• Confirm the outcome by email once the request is complete.

If we cannot fully action a request, for example because we must keep certain records by law, we will explain why.

Deleting your account removes your profile and personal data. However, we may need to retain specific records where the law requires it:

• Financial and tax records such as trip and payment records, which are typically kept for up to 7 years.
• Safety and fraud records where you have been involved in a safety incident or a fraud investigation, to prevent bad actors from creating new accounts.

For more detail on how long we keep your data, see our Privacy Policy.

You can also start account deletion directly in the Bring app:

1. Open the Bring app and go to Settings.
2. Select Account, then Delete account.
3. Confirm your choice when prompted.

After deletion you may have a short window (up to 30 days) to restore your account by logging back in. After this period, your profile data is permanently removed.

If you have questions about deleting your account or about any of the requests on this page, please contact our Data Protection Officer: